FAQ

 

ACCOUNT

 

I’ve forgotten my login / my password

Your login is simply your email address. To get your password again, go to “Log in” at the top of the welcome page, then click on: “Forgot your password ?”. We will send you an email to reset your password.

 

How do I change the information on my account?

Login to your “My account” area using your email address and password. In the “Account details” section go to “View addresses”. Click on “Edit”, you will then be able to modify the information of your account.

 

SHIPPING

 

Where does hello WILLWOODYBE delivers ?

We ship to France, European Union and Worldwide. WILLWOODYBE does not ship to PO boxes.

 

What are the delivery costs and shipping timings?

For deliveries in France, the service is ensured by Colissimo La poste.

European Union and rest of the world, the service is DHL.

 

How can I track my order?

You can contact our customer service by email at the following address: “contac@willwoodybe.com”.

 

How is packed my order?

The articles are wrapped and then packed in a standardized box, without any apparent mention of WILLWOODYBE on the label of the parcel, in order to limit the possibility of theft.

 

What do I do if something is missing or damaged from my parcel?

In the event of a delivery problem with your order, contact our Customer Services as quickly as possible to inform us of it, via our email address “contac@willwoodybe.com”.

 

 

RETURNS / REFUND

 

How do I return an article ordered on the site?

You have a legal right to 14 days as from the reception of the goods to announce to us your intention to return the product and your reason for this return. Your request for return can be carried out by contacting the WILLWOODYBE Customer Service via our email address: “contac@willwoodybe.com". We will indicate you the methods to be followed. As of reception of the return authorization email, you can return the chosen products, in their original packaging, accompanied by the invoice and the return sheet to the address indicated. The cost of returning the product is at your charge.

 

Which articles ordered on the site can be returned?

All the products on the site can be returned, except those marked to the contrary. Returned products must be intact, in a perfect state for resale, and in their original packaging. It cannot have been worn, used or to have suffered even minimum deterioration, and must be in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.

 

Which is the deadline for returning an item?

You have a legal right to 14 days as from the reception of the goods to tell us your intention to return a product and the reason for this return. 

 

What happens to my items when they are returned?

Upon reception of your return parcel and the validation by our services, you will receive a confirmation email of your item having been returned. Next WILLWOODYBE will change the item if you want to or refund your credit card.

 

 

PAYING METHODS

 

How can I pay on willwoodybe.com ?

You can pay for your order by Paypal.

 

SECURITY AND CONFIDENTIALITY

 

Is willwoodybe.com a secured website ?

Yes. Every information transmission is secured using the official internet protocols. WILLWOODYBE does not store Credit / Debit card information – they are being saved on our financial provider secured server.